FAQ

Q: I got the following error “Loading GSTMsia failed”

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A: There could be a few reasons why the error occurred.

Reason 1 – The program was not run under the right settings. GSTMsia needs to be run with administrative privileges. To do so:

  1. Right-click on the GSTMsia icon and select ‘Properties’
  2. Under ‘Compatibility’ tab, check on ‘Run as administrator’
  3. Click Apply and run GSTMsia again.

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Reason 2 – The QuickBooks Company Datafile must be opened before you start GSTMsia

Reason 3 – The default settings for your Quickbooks program prevents GSTMsia from loading. Hence we need to edit the settings accordingly. To do so:

  1. Open your QuickBooks client.
  2. Under the ‘Edit’ tab , go to the ‘Preferences’ tab. On the left hand side, go to ‘Integrated Applications’
  3. Check that you are on the ‘Company Preferences’ tab on top
  4. Ensure that the ‘Don’t allow any applications to access this company file’ is unchecked
  5. Below it, click on ‘GSTMsia’ and then click ‘Remove’ on the side of the box
  6. Close the windows
  7. Restart GSTMsia

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